Express your admiration for the traits, possessions or accomplishments of your customer. Little things mean a lot.

Your ability to get along well with others will determine your happiness and success as much as any other factor.

Self-discipline is the key to personal greatness. It is the magic quality that opens all doors for you, and makes everything else possible. With self-discipline, the average person can rise as far and as fast as his talents and intelligence can take him. But without self-discipline, a person with every blessing of background, education and opportunity will seldom rise above mediocrity.

Failure is an absolute prerequisite for success. You learn to succeed by failing.

The glue that holds all relationships together ... is trust, and trust is based on integrity.

The predominant quality of successful people is optimism.... Your level of optimism is the very best predictor of how happy, healthy, wealthy, and long-lived you will be.

The world seems to belong to those who reach out and grab it with both hands. It belongs to those who do something rather than just wish and hope and plan and pray, and intend to do something someday, when everything is just right.