Never complain, never explain. Resist the temptation to defend yourself or make excuses.

Winners make a habit of manufacturing their own positive expectations in advance of the event.

The greatest gift that you can give to others is the gift of unconditional love and acceptance.

Develop wisdom in sales by reflecting on your experience, and learning everything you can from every call.

Become the kind of leader that people would follow voluntarily; even if you had no title or position.

Five Great Habits for Better Relationships: acceptance (smile each time), appreciation (say thank you to everyone), admiration (compliment people on their appearance or clothing, etc.), approval (praise immediately, specifically and repeatedly), and attention (be a good listener).

A person will not buy from you until he is convinced that you are a friend and are acting in his best interest. You must make this clear.