Habits are powerful, but delicate. They can emerge outside our consciousness, or can be deliberately designed. They often occur without our permission, but can be reshaped by fiddling with their parts. They shape our lives far more than we realizeโthey are so strong, in fact, that they cause our brains to cling to them at the exclusion of all else, including common sense.
Charles DuhiggChampions donโt do extraordinary things. They do ordinary things, but they do them without thinking, too fast for the orther team to react. They follow the habits theyโve learned.
Charles DuhiggCompanies arenโt families. Theyโre battlefields in a civil war. Yet despite this capacity for internecine warfare, most companies roll along relatively peacefully, year after year, because they have routinesโhabitsโthat create truces that allow everyone to set aside their rivalries long enough to get a dayโs work done.
Charles Duhigg