In general, I'm not much into etiquette and am a rule-breaker and rebel by nature.

When any of us thinks of ourselves as a role model - whether thats as a parent being observed by their kids or a leader under the microscope of their followers - it creates a natural stepping up of how we carry ourselves and what we expect from ourselves.

Younger people tend to associate happiness more with excitement and the future, while older people tend to associate happiness with peacefulness in the present.

I do interview senior candidates at the home office or many of our hotel or restaurant General Manager candidates. My two favorite questions are "Tell me about a failure in your career, what you learned from it, and how you've leveraged this lesson" and "All of us are misperceived at one time or another. What's the most common way you're misperceived in the workplace and why?" Both of these questions require a certain amount of self-awareness and a willingness to not give pat, normal answers that we offer experience in interviews.

Curiosity has ... proven to be a great ingredient in resilience, a trait particularly valuable in an extended economic downturn. Resilient people aren't made of steel; they just provide themselves with more options, and those options come from a curious mind.

Letting an emotion move through you is healthy. Letting an emotion define you is not.

As leaders, we understand that intangibles are important, but we don't have a clue how to measure them.