I do interview senior candidates at the home office or many of our hotel or restaurant General Manager candidates. My two favorite questions are "Tell me about a failure in your career, what you learned from it, and how you've leveraged this lesson" and "All of us are misperceived at one time or another. What's the most common way you're misperceived in the workplace and why?" Both of these questions require a certain amount of self-awareness and a willingness to not give pat, normal answers that we offer experience in interviews.

Maybe its time we get a toolbox that doesnt just count whats easily counted, the tangible in life, but actually counts what we most value, the things that are intangible.

Curiosity has ... proven to be a great ingredient in resilience, a trait particularly valuable in an extended economic downturn. Resilient people aren't made of steel; they just provide themselves with more options, and those options come from a curious mind.

In general, I'm not much into etiquette and am a rule-breaker and rebel by nature.

We rigidify our self-image to portray a certain identity to the world, which is one of the key impediments to authenticity.

I don't know about you, but I've saved cards that old high school flames wrote me as well as those that employees have written me over the years. The power of genuine, customized appreciation will never lose its value, even in a gloomy economy... in fact, it's probably what we're all thirsty for in this desert of a depression.

As leaders, we understand that intangibles are important, but we don't have a clue how to measure them.