As leaders, we understand that intangibles are important, but we don't have a clue how to measure them.

Isn't it ironic that pay, perks, and benefits all cost your company at the bottom line, but authentic recognition, especially when it's most unexpected, costs very little and gives the most impressive return on investment.

The more we ignore our emotions, the more likely they are to wield a powerful influence over us.

In general, I'm not much into etiquette and am a rule-breaker and rebel by nature.

I don't know about you, but I've saved cards that old high school flames wrote me as well as those that employees have written me over the years. The power of genuine, customized appreciation will never lose its value, even in a gloomy economy... in fact, it's probably what we're all thirsty for in this desert of a depression.

What one thing can you start counting today that will actually be meaningful in your life?

Social scientists have found that the fastest way to feel happiness is to practice gratitude.