No matter what, the very first piece of Social Media Real Estate I'd start with is a blog.
Celebrate small victories often. Mourn failures quickly. Do what's necessary without fanfare.
The inbox is the perfect delivery system of other people's priorities.
Don't treat your customers like a bunch of purses and wallets.
If we don't support the people who support us, what are we going to do?
Mission + tools. That’s really what it takes to have focus...you fail at focus because whatever you are trying to focus on isn’t important enough to you.