I was trying to figure out how to use the skills I had developed in the world of social change.

Profit per se is not my motive.

Use your own experiences and pain points to identify an opportunity. Be arrogant thinking you can do it better than others.

People are not good at expressing their frustration. The best way to listen to the customer is through metrics.

I think there's an important difference between the newspaper and a magazine. I view the role of the magazine as providing the deeper reporting and the thoughtful analysis to help you make sense of why that news is important.

I don't really know what 'community' means. And I never use that word.

The more connected that individual is to an issue they care about, the higher probability there is they will stay involved over a longer period of time.