People are not good at expressing their frustration. The best way to listen to the customer is through metrics.

As a child I wanted to become an architect.

People are not good at expressing their frustration. The best way to listen to the customer is through metrics.

What's really interesting is the introduction of the tablet - not just the iPad, but the Nook and the Kindle. While they aren't going to solve all of our problems, I do think they make it easier for people to pause, linger, read and really process very important ideas.

I exercise most days.

Use your own experiences and pain points to identify an opportunity. Be arrogant thinking you can do it better than others.

Buzz is not what I am looking for.