People are not good at expressing their frustration. The best way to listen to the customer is through metrics.

What's really interesting is the introduction of the tablet - not just the iPad, but the Nook and the Kindle. While they aren't going to solve all of our problems, I do think they make it easier for people to pause, linger, read and really process very important ideas.

I was trying to figure out how to use the skills I had developed in the world of social change.

Buzz is not what I am looking for.

The audience might not be the size of Facebook, but how much time can you spend online and think, 'What did I just learn?

Ads shouldn't be in people's way.

The more connected that individual is to an issue they care about, the higher probability there is they will stay involved over a longer period of time.