People are not good at expressing their frustration. The best way to listen to the customer is through metrics.

I really want to move away from the old model in which you have to rely on people giving $10 after a humanitarian crisis to a newer model where people give money but also their time and their skills, whatever they have, to the causes that are personally meaningful to them well before the crisis moment presents itself.

I knew I wanted to do something at the nexus of what I call global development and technology.

Five to 10 years from now, if not sooner, the vast majority of 'The New Republic' readers are likely to be reading it on a tablet.

I look up to a lot of people, but outside of my parents, I've never really had a mentor.

I went to boarding school Southern, religious, and straight, and I left boarding school not being at all religious and not being straight.

The audience might not be the size of Facebook, but how much time can you spend online and think, 'What did I just learn?