Anybody can be ambitious.

I was trying to figure out how to use the skills I had developed in the world of social change.

People are not good at expressing their frustration. The best way to listen to the customer is through metrics.

I was on significant financial aid, an only child, with parents who didn't have much living in North Carolina.

I am a person who feels compelled and then gets immersed.

I think Twitter is great.

The more connected that individual is to an issue they care about, the higher probability there is they will stay involved over a longer period of time.