Many of us get our news from social networks, blogs, and daily aggregators.

By 2007, we were finally living in a culture where people get what networks are and what technology can do to connect people.

People are not good at expressing their frustration. The best way to listen to the customer is through metrics.

I really want to move away from the old model in which you have to rely on people giving $10 after a humanitarian crisis to a newer model where people give money but also their time and their skills, whatever they have, to the causes that are personally meaningful to them well before the crisis moment presents itself.

I went to boarding school Southern, religious, and straight, and I left boarding school not being at all religious and not being straight.

It takes time for people to get to know a cause or an organization.

I am a person who feels compelled and then gets immersed.