Civic participants don't aim to make life better merely for members of the group. They want to improve even the lives of people who never participate.

Communications tools don't get socially interesting until they get technologically boring... It's when a technology becomes normal, then ubiquitous, and finally so pervasive as to be invisible, that the really profound changes happen.

We are in a world where most American citizens over the age of 12 share things with each other online.

Knowledge, unlike information, is a human characteristic; there can be information no one knows, but there can't be knowledge no one knows.

It is the people who figure out how to work simply in the present, rather than the people who mastered the complexities of the past, who get to say what happens in the future.

[C]ollaborative production is simple: no one person can take credit for what gets created, and the project could not come into being without the participation of many.

The change we are in the middle of isn't minor and it isn't optional.