When you make the claim that something on the Internet is going to be good for democracy, you often [hear], 'Are you talking about the thing with the singing cats?'

It used to be expensive to make things public and cheap to make them private. Now it's expensive to make things private and cheap to make them public.

There's no such thing as information overload-only filter failure.

A Wikipedia article is a process, not a product.

Indeed, the best practical reason to think that social media can help bring political change is that both dissidents and governments think they can. All over the world, activists believe in the utility of these tools and take steps to use them accordingly. And the governments they contend with think social media tools are powerful, too, and are willing to harass, arrest, exile, or kill users in response.

Society is not just the product of its individual members; it is also the product of its constituent groups.

Tools get socially interesting after they're no longer technologically interesting.