Knowledge, unlike information, is a human characteristic; there can be information no one knows, but there can't be knowledge no one knows.

We have lived in this world where little things are done for love and big things for money. Now we have Wikipedia. Suddenly big things can be done for love.

Bureaucracies temporarily suspend the Second Law of Thermodynamics. In a bureaucracy, it's easier to make a process more complex than to make it simpler, and easier to create a new burden than kill an old one.

There's no such thing as information overload-only filter failure.

When you got a cell phone you stopped making plans. 'I'll call you when I get there.'

[C]ollaborative production is simple: no one person can take credit for what gets created, and the project could not come into being without the participation of many.

The tools that a society uses to create and maintain itself are as central to human life as a hive is to bee life. Though the hive is not part of any individual bee, it is part of the colony, both shaped by and shaping the lives of its inhabitants.