How we put our collective talents to work is a social issue, not solely a personal one.

Bureaucracies temporarily suspend the Second Law of Thermodynamics. In a bureaucracy, it's easier to make a process more complex than to make it simpler, and easier to create a new burden than kill an old one.

Society doesn't need newspapers. What we need is journalism... When we shift our attention from ‘save newspapers’ to ‘save society’, the imperative changes from ‘preserve the current institutions’ to ‘do whatever works.’ And what works today isn’t the same as what used to work.

A revolution doesn’t happen when society adopts new tools. It happens when society adopts new behaviors

Any system described by a power law [...] has several curious effects. The first is that, by definition, most participants are below average.

Collaboration is not an absolute good.

When you adopt a tool you adopt the management philosophy embedded in that tool.