The historic role of the consumer has been nothing more than a giant maw at the end of the mass media's long conveyer belt, the all-absorbing Yin to the mass media's all-producing Yang....In the age of the internet, no one is a passive consumer anymore because everyone is a media outlet.

Collaboration is not an absolute good.

It’s not information overload. It’s filter failure.

Bureaucracies temporarily suspend the Second Law of Thermodynamics. In a bureaucracy, it's easier to make a process more complex than to make it simpler, and easier to create a new burden than kill an old one.

Even with the sacred printing press, we got erotic novels 150 years before we got scientific journals.

We're not good at thinking fast. We are good at feeling fast.

When you adopt a tool you adopt the management philosophy embedded in that tool.