You can't get it all done yourself. The best leaders are not afraid of picking people who are better than they are and who may one day replace them.

My own experience is use the tools that are out there. Use the digital world. But never lose sight of the need to reach out and talk to other people who don't share your view. Listen to them and see if you can find a way to compromise.

In other words, don't expect to always be great. Disappointments, failures and setbacks are a normal part of the lifecycle of a unit or a company and what the leader has to do is constantly be up and say 'we have a problem, let's go and get it'.

People get work done, not buildings, not staffs in a generic sense, and not plans, but people

I think the American people are sophisticated enough and wise enough to make judgments about the candidates and wade through the charges and countercharges that come with the [election 2004] campaign.

There are lots of countries that are having these kinds of internal civil wars in other parts of the world and nobody is talking about intervening.

If a leader doesn't convey passion and intensity then there will be no passion and intensity within the organization and they'll start to fall down and get depressed.