What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.

We think of Craigslist as a form of Social Media.We provide a simple service that is mostly free and we leave money in the community, instead of taking it away. Shared values, nothing fancy, treating people like we want to be treated. What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.

We don't think of ourselves as do-gooders or altruists. It's just that somehow we're trying our best to be run with some sense of moral compass even in a business environment that is growing.

There's no genius behind it. It's persistence and listening to people.

Finding a good cause is incredibly hard and time-consuming.

I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.

Treat people like you want to be treated; live and let live; and also give the other person a break now and then.