What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.

Finding a good cause is incredibly hard and time-consuming.

We don't have much in the way of a business strategy. Like no business plan. Which I say to torment all my friends who are VCs or MBAs. That's always entertaining. The deal is, it's a mixture of luck and persistence.

Getting out of the way is really important.

I had one simple idea about telling friends about arts and technology events. People in the community suggested everything else to us, and that's our theme. We're really run by the people who use the site. We just run the infrastructure, and help out with problems.

I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.

Treat people like you want to be treated; live and let live; and also give the other person a break now and then.