Getting out of the way is really important.

The stuff that works best is driven by passion rather than dollars.

I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.

What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.

I rely on Taegan Goddard's Political Wire for straight, fair political news, he gets right to the point. It's an eagerly anticipated part of my news reading.

There's no genius behind it. It's persistence and listening to people.

We don't have much in the way of a business strategy. Like no business plan. Which I say to torment all my friends who are VCs or MBAs. That's always entertaining. The deal is, it's a mixture of luck and persistence.