We are a very open, very democratic site, which means we get all sorts of people. We do get some bad guys who are a few fries short of a Happy Meal. So we have to enlist the aid of our community to help us. The lesson implicit in this is that people will help you out and behave in a really good way. If you trust them, they will respond to that trust.

I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.

My understanding from talking to a lot of people in the business has been that it used to be that a newspaper was considered a community service. Now they're being run as profit centers, and they're trying to get pretty high profit margins. As a result, investigative reporting has been seen as a problem.

I need to make an okay living. The people who work for us need to. But after you make a comfortable living, how much more do you need? It's like I make a joke about nerd values, because I'm very much in the rich nerd tradition. And you know, we say, like, hey, people pay us for this stuff, like programming. You know, what else do we need?

My take on the whole dot-com bubble was that a lot of people who wanted to make a lot of money got too excited and hyped up the commercial aspects of the Internet prematurely. I think the vision of the Internet as a democratizing medium - as everyone's printing press - is real. We got distracted from that by the mass hallucinations of the bubble.

I want you to know, at this very moment, I am simulating normal human behavior.

There's no genius behind it. It's persistence and listening to people.