There's no genius behind it. It's persistence and listening to people.

My take on the whole dot-com bubble was that a lot of people who wanted to make a lot of money got too excited and hyped up the commercial aspects of the Internet prematurely. I think the vision of the Internet as a democratizing medium - as everyone's printing press - is real. We got distracted from that by the mass hallucinations of the bubble.

There's no genius behind it. It's persistence and listening to people.

We don't think of ourselves as do-gooders or altruists. It's just that somehow we're trying our best to be run with some sense of moral compass even in a business environment that is growing.

Choose your mistakes carefully.

What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.

I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.