Confusion is the main cause of worry

Don't be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves.

Each party should gain from the negotiation.

An old man was asked what had robbed him of joy in his life. His reply was, "Things that never happened."

Be a good listener. Encourage others to talk about themselves.

Be sympathetic with the other person's ideas and desires.

I want you to think of your life as an hourglass. You know there are thousands of grains of sand in the top of the hourglass; and they all pass slowly and evenly through the narrow neck in the middle. Nothing you or I could do would make more than one grain of sand pass through this narrow neck without impairing the hourglass. You and I and everyone else are like this hourglass.