Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.
Dale CarnegieBe honest, Look for areas where you can admit error and say so. Apologize for your mistakes. It will help disarm your opponents and reduce defensiveness.
Dale CarnegieYou can dramatize your ideas in business or in any other aspect of your life. Itโs easy
Dale CarnegieFeeling sorry for yourself, and your present condition, is not only a waste of energy but the worst habit you could possibly have.
Dale CarnegieWhen we hate our enemies, we are giving them power over us: power over our sleep, our appetites, our blood pressure, our health and our happiness. Our enemies would dance with joy if only they knew how they were worrying us, lacerating us, and getting even with us! Our hate is not hurting them at al, but our hate is turning our days and nights into a hellish turmoil.
Dale Carnegie