Three-fourths of the people you will ever meet are hungering and thirsting for sympathy. Give it to them, and they will love you.
Dale CarnegieListen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.
Dale CarnegieDon't be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves.
Dale Carnegie