People do things for "their" reasons, not ours. So find their reasons.

There is one all-important law of human conduct. If we obey that law, we shall almost never get into trouble. In fact, that law, if obeyed, will bring us countless friends and constant happiness. But the very instant we break the law, we shall get into endless trouble. The law is this: Always make the other person feel important.

We can all endure disaster and tragedy, and triumph over them-if we have to. We may not think we can, but we have surprisingly strong inner resources that will see us through if we will only make use of them. We are stronger than we think.

All the king's horses and all the king's men can't put the past together again. So let's remember: Don't try to saw sawdust.

The resentment that criticism engenders can demoralize employees, family members and friends, and still not correct the situation that has been condemned.

When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.

If you want to be enthusiastic, act enthusiastic.