If you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get your opponent's good will.

Life is bigger than processes and overflows and dwarfs them.

You are going to survive. And good things are going to start to happen again. And one day you are going to look back and this will not even be such a bad thing

Try honest to see things from the other person's point of view.

Much of the best work of the world has been done against seeming impossibilities.

Do the hard jobs first. The easy jobs will take care of themselves.

Each party should gain from the negotiation.