Whenever Roosevelt (Theodore) expected a visitor, he sat up late the night before, reading up on the subject in which he knew his guest was particularly interested. For Roosevelt knew, all the leaders royal road to a person's heart is to talk about the things he or she treasures most.
Dale CarnegieWhy prove to a man he is wrong? Is that going to make him like you? Why not let him save face? He didn't ask for your opinion. He didn't want it. Why argue with him? You can't win an argument, because if you lose, you lose it; and if you win it, you lose it. Why? You will feel fine. But what about him? You have made him feel inferior, you hurt his pride, insult his intelligence, his judgment, and his self-respect, and he'll resent your triumph. That will make him strike back, but it will never make him want to change his mind. A man convinced against his will is of the same opinion still.
Dale CarnegieClose your eyes. You might try saying. . . something like this: "The sun is shining overhead. The sky is blue and sparkling. Nature is calm and in control of the world-and I, as nature's child, am in tune with the Universe." Or-better still-pray!
Dale CarnegieYou are something new in this world. Never before, since the beginning of time, has there ever been anybody exactly like you; and never again throughout all the ages to come will there ever be anybody exactly like you again.
Dale CarnegieIf we are so contemptibly selfish that we canโt radiate a little happiness and pass on a bit of honest appreciation without trying to screw something out of the other person in returnโif our souls are no bigger than sour crab apples, we shall meet with the failure we so richly deserve.
Dale Carnegie