You must have a good time meeting people if you expect them to have a good time meeting you.

Looking at the other person's point of view and arousing in him an eager want for something is not to be construed as manipulating that person so that he will do something that is only for your benefit and his detriment. Each party should gain from the negotiation.

Names are the sweetest and most important sound in any language.

When we have a brilliant idea, instead of making others think it is ours, why not let them cook and stir the idea themselves.

Merely stating a truth isn't enough. The truth has to be made vivid, interesting, dramatic. You have to use showmanship.

you can measure the size of a person by what makes him or her angry

Remember that other people may be totally wrong. But they don't think so. Don't condemn them. Any fool can do that. Try to understand them. Only wise, tolerant, exceptional people even try to do that.