If you want to win friends, make it a point to remember them. If you remember my name, you pay me a subtle compliment; you indicate that I have made an impression on you. Remember my name and you add to my feeling of importance.
Dale CarnegieLooking at the other person's point of view and arousing in him an eager want for something is not to be construed as manipulating that person so that he will do something that is only for your benefit and his detriment. Each party should gain from the negotiation.
Dale CarnegieThis is a hurried age we're living in. If you've got anything to say, say it quickly, get to the point and stop, and give the other man a chance to talk.
Dale Carnegie