There comes a moment in history when ignorance is no longer a forgivable offense... a moment when only wisdom has the power to absolve. - Bertrand Zobrist

Whether or not you believe in God, you must believe this: when we as a species abandon our trust in a power greater than us, we abandon our sense of accountability. Faiths… all faiths… are admonitions that there is something we cannot understand, something to which we are accountable. With faith we are accountable to each other, to ourselves, and to a higher truth. Religion is flawed, but only because man is flawed. The church consists of a brotherhood of imperfect, simple souls wanting only to be a voice of compassion in a world spinning out of control.

Everything is possible. The impossible just takes longer.

Most clients expect experience design to be a discrete activity, solving all their problems with a single functional specification or a single research study. It must be an ongoing effort, a process of continually learning about users, responding to their behaviors, and evolving the product or service.

What's the matter?'' She immediately started laughin. ''What's the mattter? Everything is the matter! Rocks! Trees! Atoms! Even anteaters! Everything is the matter!

If I'm not at my desk by 4 AM, I feel like I'm missing my most productive hours. In addition to starting early, I keep an antique hour glass on my desk and every hour break briefly to do pushups, sit-ups, and some quick stretches. I find this helps keep the blood (and ideas) flowing.

When in doubt, just spit it out. That all challenges can be overcome by speaking the truth, no matter how itcomes out.