Like secondhand smoke, the leakage of emotions can make a bystander an innocent casualty of someone else's toxic state.
Daniel GolemanCompanies in the East put a lot more emphasis on human relationships, while those from the West focus on the product, the bottom line. Westerners appear to have more of a need for achievement, while in the East there's more need for affiliation.
Daniel GolemanEmotional self-awareness is the building block of the next fundamental emotional intelligence: being able to shake off a bad mood.
Daniel GolemanA leader tuned out of his internal world will be rudderless; one blind to the world of others will be clueless; those indifferent to the larger systems within which they operate will be blindsided.
Daniel GolemanCognitive skills such as big-picture thinking and long-term vision were particularly important. But when I calculated the ratio of technical skills, IQ, and emotional intelligence as ingredients of excellent performance, emotional intelligence proved to be twice as important as the others for jobs at all levels.
Daniel Goleman