IQ and technical skills are important, but emotional intelligence is the sine qua non of leadership.
Daniel GolemanThe emotional brain is highly attuned to symbolic meanings and to the mode Freud called the 'primary process' - the messages of metaphor, story, myth, the arts.
Daniel GolemanRemember, empathy need not lead to sympathetically giving in to the other sideโs demandsโknowing how someone feels does not mean agreeing with them.
Daniel Goleman