Comparing the three domains, I found that for jobs of all kinds, emotional competencies were twice as prevalent among distinguishing competencies as were technical skills and purely cognitive abilities combined. In general the higher a position in an organization, the more EI mattered: for individuals in leadership positions, 85 percent of their competencies were in the EI domain.

Once shoppers become empowered, we will facilitate industries thinking in completely new terms; for example, making products that are totally biodegradable.

People who are optimistic see a failure as due to something that can be changed so that they can succeed next time around, while pessimists take the blame for the failure, ascribing it to some characteristic they are helpless to change.

Reducing the economic gap may be impossible without also addressing the gap in empathy.

Empathy and social skills are social intelligence, the interpersonal part of emotional intelligence. That's why they look alike.

However, I began meditating at about that time and have continued on and off over the years.

Emotional self-control is NOT the same as overcontrol, the stifling of all feeling and spontaneity....when such emotional suppression is chronic, it can impair thinking, hamper intellectual performance and interfere with smooth social interaction. By contrast, emotional competence implies we have a choice as to how we express our feelings.