people's emotions are rarely put into words , far more often they are expressed through other cues. the key to intuiting another's feelings is in the ability to read nonverbal channels , tone of voice , gesture , facial expression and the like

Feelings are self-justifying, with a set of perceptions and "proofs" all their own.

I don't think focus is in itself ever a bad thing. But focus of the wrong kind, or managed poorly, can be.

There are some surprising payoffs with only a few minutes' practice, like eliminating the loss of concentration that multitasking usually brings. Short daily mindfulness practice in beginners also improves memory, to the point that a group of students who volunteered for a study got significantly better scores on their graduate school entrance exams.

Cognitive skills such as big-picture thinking and long-term vision were particularly important. But when I calculated the ratio of technical skills, IQ, and emotional intelligence as ingredients of excellent performance, emotional intelligence proved to be twice as important as the others for jobs at all levels.

People learn what they want to learn. If learning is forced on us, even if we master it temporarily, it is soon forgotten.

Empathy represents the foundation skill for all the social competencies important for work.