One of the best predictors of ultimate success in either sales or non - sales selling isn't natural talent or even industry expertise, but how you explain your failures and rejections.
Daniel H. PinkAnytime you're tempted to upsell someone else, stop what you're doing and upserve instead.
Daniel H. PinkGoals may cause systematic problems for organizations due to narrowed focus, unethical behavior, increased risk taking, decreased cooperation, and decreased intrinsic motivation. Use care when applying goals in your organization.
Daniel H. PinkWhen the reward is the activity itself--deepening learning, delighting customers, doing one's best--there are no shortcuts.
Daniel H. Pink