Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.
Daniel H. PinkWhen the reward is the activity itself--deepening learning, delighting customers, doing one's best--there are no shortcuts.
Daniel H. PinkI don't think it's a Western thing to really talk about intrinsic motivation and the drive for autonomy, mastery and purpose. You have to not be struggling for survival. For people who don't know where their next meal is coming, notions of finding inner motivation are comical.
Daniel H. PinkIn economic terms, we've always thought of work as a disutility - as something you do to get something else. Now it's increasingly a utility - something that's valuable and worthy in its own right.
Daniel H. Pink