Apologies do make a difference. Believe it or not, research shows people often prefer them over money.

Depression has been called the worlds number one public health problem. In fact, depression is so widespread it is considered the common cold of psychiatric disturbances. But there is a grim difference between depression and a cold. Depression can kill you.

Assert your right to make a few mistakes. If people can't accept your imperfections, that's their fault.

You don't have to do anything especially worthy to create or deserve self-esteem; all you have to do is turn off that critical, haranguing, inner voice.

The biggest mistake you can make in trying to talk convincingly is to put your highest priority on expressing your ideas and feelings. What most people really want is to be listened to, respected, and understood. The moment people see that they are being understood, they become more motivated to understand your point of view.

When we're rational about rule-breaking we set a limit. You don't get 30 years in prison for a traffic ticket. But sometimes you sentence yourself to months or years of emotional pain over minor offenses.

Guilt is not the best way to remedy your mistakes.