Apologies do make a difference. Believe it or not, research shows people often prefer them over money.

If a hungry lion suddenly appeared, you'd be terrified. So terrified you'd probably run away. Great, fear's doing its job. But you might get so afraid that you lock up and can't move. This would be very bad. Guilt's the same. It can prevent you from fixing the situation, make you feel so bad you can't function at 100% and even lead to more guilt-provoking bad behavior.

Guilt doesn't help. What should fill in for it? Remorse. Remorse is when you feel bad about what you did. Guilt is when you feel bad about who you are.

Learn to accept your limits and you'll become a happier person.

Practically everybody knows what its like to feel anxious, worried, nervous, afraid, uptight, or panicky. Often, anxiety is just a nuisance, but sometimes it can cripple you and prevent you from doing what you really want with your life. But I have some great news for you: You can change the way you feel.

You're human. You'll screw up. Denying that is crazy. Forgiving yourself has all the benefits of self-esteem without making you a narcissist that's out of touch with reality.

The biggest mistake you can make in trying to talk convincingly is to put your highest priority on expressing your ideas and feelings. What most people really want is to be listened to, respected, and understood. The moment people see that they are being understood, they become more motivated to understand your point of view.