People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.

It's so important to experience what your customers are experiencing and listen to their suggestions.

I think there's new optimism in Brazil. The Olympics went well. Our demand is good. Costs are down. We're back in the black. We're feeling really good about what's going on in Brazil.

The Lisbon hub is important to Portugal, the country. That's not going to go away. It needs to be there. The country depends on tourism.

Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate.

I think because of all of the difficulties in Europe with terrorism and stuff, a lot of people ended up going to Portugal. They felt, I think, safer in Portugal.

I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more popular.