People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.

Nobody ever thought about having to protect the passengers from the pilots.

We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest.

A lot of airlines have come and gone.

If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.

The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot.

I think there's a big market in North America [with travelers] going to Lisbon and connecting over Lisbon.