You can't charge for anything in Brazil.
And, of course, customers really need to feel safe and are seeking reassurance when they fly.
Value will always be on top of everyone's lists now, right along with safety.
And you've got to remember that I'm also the father of nine children.
We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest.
Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38 times a day. People just got on, you didn't sit next to your wife, and it was a 45-minute flight. It didn't matter.