You can't charge for anything in Brazil.

And, of course, customers really need to feel safe and are seeking reassurance when they fly.

I think there's new optimism in Brazil. The Olympics went well. Our demand is good. Costs are down. We're back in the black. We're feeling really good about what's going on in Brazil.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.

Value will always be on top of everyone's lists now, right along with safety.

People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept from raising prices to make up for that difference.

Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate.