Nobody ever thought about having to protect the passengers from the pilots.

If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.

People don't really look forward to flying that much. It's like they want to get to the place, but they don't look forward to the experience.

I'm always crunching numbers, so my calculator watch is a must.

Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.

Even though Brazil has been up and down and had some difficulties, it's still a very big country, and a very important country. It's got the fourth largest domestic market in the world.

Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38 times a day. People just got on, you didn't sit next to your wife, and it was a 45-minute flight. It didn't matter.