Nobody ever thought about having to protect the passengers from the pilots.

And you've got to remember that I'm also the father of nine children.

When you can sell [empty seats] at the gate for an upgrade for 500 bucks or 600 bucks... it makes all the sense in the world.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.

People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept from raising prices to make up for that difference.

If you want to go to Spain or you want to go to France or you want go to [any] southern European countries, [Lisbon] is a great place to [connect].

A lot of airlines have come and gone.