There's just things that are against the law.

Our people get profit-sharing checks. I got a report the other day that says that 84 percent of our people participate in our stock purchase program, where they can buy stock at a 15 percent discount.

If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.

And, of course, customers really need to feel safe and are seeking reassurance when they fly.

Never, ever forget that you are a servant.

Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate.

When you can sell [empty seats] at the gate for an upgrade for 500 bucks or 600 bucks... it makes all the sense in the world.