The easiest thing any of us can do is give up. It doesn't matter how many no's you go through.

Being good enough never is.

When you're taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart.

I use my experience, my failures, my successes, and help people stay focused.

The greatest failure is not to try. Had I listened to all the people during the course of my life who said, "You can't. You'll fail. It won't work. You don't have...," I wouldn't be here today.

We knew we loved making cookies and every time we did, we made people happy. That was our business plan.

What really fueled me, and maybe infuriated me, is that nobody believed in me. Nobody. I don't even think I believe in myself.