I feel like any time I'm doing what I love, my big pay-off is watching somebody else be the receiver.

I use nothing but the best ingredients. My cookies are always baked fresh. I price cookies so that you cannot make them at home for any less. And I still give cookies away.

A cookie store is a bad idea. Besides, the market research reports say America likes crispy cookies, not soft and chewy cookies like you make.

I feel like any time I'm doing what I love, my big pay-off is watching somebody else be the receiver.

The principle was right there - you couldn't miss it. The more we did for our customers, the more they did for us.

Good enough never is. Set your standards so high that even the flaws are considered excellent.

I get very excited when I wake up in the morning and I am just full of oxygen. I say that purposefully. I try not to take for granted how lucky we are to have life and breath and opportunity. Once we've got that, we can conquer anything. Truly, I get high on oxygen, and once I graduate from that, what really fulfills me is doing what I love. That, to me, is absolutely priceless.