The most important thing is for you to believe in what you are doing.

The principle was right there - you couldn't miss it. The more we did for our customers, the more they did for us.

Number one, I absolutely love making chocolate chip cookies. I mean, it's fun. It's exciting. Beyond the fact that I love making them, I love eating them.

Because what nobody ever understood is that I, too, wanted to be a somebody. But how do you go through life wanting to be a someone and not knowing how?

No is an unacceptable answer. I'm allergic to no.

I had always been taught that life was the other way around -- that you had to make sure you got what was coming to you . . .

The easiest thing any of us can do is give up. It doesn't matter how many no's you go through.