The most important thing is for you to believe in what you are doing.
No is an unacceptable answer. I'm allergic to no.
When you're taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart.
The important thing is not being afraid to take a chance.
I feel like any time I'm doing what I love, my big pay-off is watching somebody else be the receiver.
My role is to coach, encourage, inspire, motivate, and help people.