Too many people have a wonderful dream and just talk about it rather than do something about it.

What I wanted was to be allowed to do the thing in the world that I did best - which I believed then and believe now is the greatest privilege there is. When I did that, success found me.

No is an unacceptable answer. I'm allergic to no.

We knew we loved making cookies and every time we did, we made people happy. That was our business plan.

When you're taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart.

I get very excited when I wake up in the morning and I am just full of oxygen. I say that purposefully. I try not to take for granted how lucky we are to have life and breath and opportunity. Once we've got that, we can conquer anything. Truly, I get high on oxygen, and once I graduate from that, what really fulfills me is doing what I love. That, to me, is absolutely priceless.

I use nothing but the best ingredients. My cookies are always baked fresh. I price cookies so that you cannot make them at home for any less. And I still give cookies away.