Making good judgments when one has complete data, facts, and knowledge is not leadership - it's bookkeeping

It is not making better people of others that management is about. It's about making a better person of self. Income, power, and titles have nothing to do with that.

Heaven is purpose, principle, and people. Purgatory is paper and procedure. Hell is rules and regulations.

Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience.

Experience is easy to provide and quickly put to good use by people with all the other qualities.

Only fools worship their tools

The reason is still difficult to explain, but it is not complicated. That inner voice that will not be denied, once we learn to listen to it, had whispered since the beginning, "Business is not what your life is about. Founding VISA and being its chief executive officer is something you must do, but it's only preparatory."