Our greatest natural resources are our hearts and minds, together with those of the people around us.

When confronted by conflict and confusion, another practice is to take a deep breath, pause and ask: 'Where is the gift in this?

An effective leader is willing to think about what's happening and how to understand what's going on. Facilitating flow and making others more conscious of it, the leader communicates an awareness of process to the group, making them more aware of their energies and options. One important principle is to keep track of who has not spoken. ... It's also important to notice when people do speak out but are not heard. Effective leaders practice patience, reminding themselves to wait and observe, remembering that there's always more going on in a group than we're consciously aware of.

Our greatest natural resources are our hearts and minds, together with those of the people around us.

Micromanaging erodes people's confidence, making them overly dependennt on their leaders. Well-meaning leaders inadvertently sabotage their teams by rushing to the rescue and offering too much help. A leader needs to balance assistance with wu wei, backing off long enough to let people learn from their mistakes and develop competence.

Wise leaders know that if an individual doesn't count, the institution doesn't count for much either. Put mathematically, if the individual is a zero, together a lot of zeros add up to a whole lot of nothing.

To be at peace in any endeavour, we must release our need to control the outcome.