Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

Attractive things work better When you wash and wax a car, it drives better, doesn’t it? Or at least feels like it does.

Learning should take place when it is needed, when the learner is interested, not according to some arbitrary, fixed schedule

I believe that the Apple Shuffle is an excellent compromise among the conflicting requirements of simplicity, elegance, size, battery life, and function

User-centered design means working with your users all throughout the project.

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

In the university, professors make up artificial problems. In the real world, the problems do not come in nice, neat packages. They have to be discovered.