Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

If you're more susceptible to interruption, you do more out of the box thinking.

How do you discover a need that nobody yet knows about? This is where the product breakthroughs come through.

What makes something simple or complex? It's not the number of dials or controls or how many features it has: It is whether the person using the device has a good conceptual model of how it operates.

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

I think there is a tendency in science to measure what is measurable and to decide that what you cannot measure must be uninteresting.